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Frequently Asked Questions

  • How may I pay for my purchase? What are the shipping costs?
    Burton Smith Beef accepts all major credit cards through our website order system. Shipping is set at $25 for boxes less than 20lbs and $50 for boxes over 20lbs. We do charge a refundable $20 handling fee that will be refunded when the freezer bag is returned via enclosed return mailer.
  • If my meat arrives partially thawed, is it still good?
    If my meat arrives partially thawed, is it still good? Yes, your meat will still be good as long as it feels cool to the touch. The quality is not diminished, and because all of our meat is individually vacuum sealed, you can refrigerate or refreeze it until you are ready to eat.
  • When do I receive my refund for the handling fee?
    Please use the enclosed mailer for the freezer bag and we will refund your $20 handling fee promptly. 😃
  • Refunds/Returns
    All beef sales are final. Please notify us immediately if your product arrives less than satisfactory and we will ship out a replacement. Please attach picture of product in shipping container so that we may investigate the problem.
  • What is the best way to ask questions?
    Please email us at
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